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Explore Your Rights on candubola

candubola operates under a clear legal framework designed to protect your account, your data, and your transactions — whether you deposit via DANA, OVO, GoPay, or QRIS.

Account Terms & ConditionsPrivacy & Data PolicyDANA, OVO, GoPay, QRISJurisdiction-Aware Access24/7 Legal Support Contact
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candubola Explore Your Rights on candubola
CONTACT LEGAL TEAM

Open a Legal Query With Our Team

If you need to raise a legal concern, request data deletion, or clarify any clause in our terms, our support team handles these requests with a dedicated compliance channel. You can reach us via live chat (08:00–23:00 WIB), email, or through the in-account help form. Our team in Bandung processes written legal requests within two working days.

Team online

Live Chat

Available daily from 08:00 to 23:00 WIB. Use the chat icon inside your account dashboard to raise a legal query and receive a documented response reference number.

Email Compliance

Send written requests — including data access, data deletion, or terms clarification — to our compliance email. We aim to respond within two working days with a case ID.

In-Account Help Form

Navigate to Account Settings, select Help & Legal, then submit your query with supporting details. This form is logged automatically and generates a ticket number for tracking.

DATA & SECURITY PRACTICES

Switch On Full Account Security Today

We handle your personal and financial data under a strict internal security standard. From the moment you open your account, every session is protected by TLS 1.3 encryption.

Data Encryption

All account data and payment records are protected using AES-256 encryption at rest and TLS 1.3 in transit. This applies to every DANA, OVO, GoPay and QRIS transaction processed on our platform.

Cookie Policy

We use session and analytics cookies to maintain your login state and improve site performance. You can manage cookie preferences via the cookie settings panel accessible from the site footer at any time.

Account Security

Two-factor authentication is available for all accounts. We strongly recommend enabling it from Account Settings to add a second verification layer beyond your password when logging in.

Data Retention

We retain account and transaction records for the minimum period required by applicable law. After that period, inactive account data is anonymised and removed from primary storage systems.

Your Rights

You may request access to, correction of, or deletion of any personal data we hold. Submit your request through the in-account legal form or email our compliance team — we respond within two working days.

Compliance Contact

Our dedicated compliance officer reviews all legal requests. Contact them via the compliance email listed in your account dashboard, or through live chat during 08:00–23:00 WIB daily.

Discover Answers to Common Legal Questions

Below are the questions we receive most often about our legal terms, data practices, account rights, and compliance procedures. If your question is not answered here, open a chat session with our support team between 08:00 and 23:00 WIB for a direct, documented response.

Your account and all related services operate under the terms stated in our user agreement. Access to specific features, including payments via DANA, OVO, GoPay and QRIS, depends on local law in your jurisdiction in Indonesia.

Navigate to Account Settings, select Help & Legal, then submit a data access request. Our compliance team processes these requests within two working days and will deliver your data securely to your registered email address.

Yes. Submit a deletion request through the in-account legal form or by emailing our compliance team. We will remove your data from active systems after retaining only what is required by applicable Indonesian law.

All DANA and OVO payment details are tokenised immediately on submission. No raw credentials are stored on our servers. We use AES-256 encryption at rest so your financial data remains protected after each transaction clears.

Eligibility to open an account and access our services, including Dragon Tiger and Aviator, depends on local law in your region. We verify identity during registration to confirm eligibility before account activation is completed.

When you close your account, we anonymise your personal data after the legally required retention period lapses. Transaction records linked to QRIS or GoPay payments are kept only as long as Indonesian regulations require.

Contact our compliance team via live chat between 08:00 and 23:00 WIB, or submit a written dispute by email. Every dispute receives a case reference number and a written response within two working days.

Related Pages

candubola Indonesia About Us FAQ Register candubola Login