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Explore the Rules Governing Your candubola Account

These terms and conditions define the relationship between you and candubola whenever you access our lobby, fund your account via DANA, OVO, GoPay or QRIS, or engage with…

Account Eligibility CriteriaDANA, OVO, GoPay & QRIS Deposit RulesWithdrawal Verification StepsAccount Suspension ConditionsGoverning Jurisdiction Clause

Explore the Lobby Read FAQ

Browse the Core Terms That Bind Your Account

candubola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By creating an account on candubola, you confirm that you have read, understood and accepted these terms in full. All deposits processed through DANA, OVO, GoPay and QRIS are subject to our transaction verification checks, which typically complete within one minute of submission. Withdrawals go through

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a two-step identity confirmation before funds are released to your registered wallet. We may update these terms at any time; the version published on this page at the moment of your activity is the one that applies. If any clause conflicts with where local law permits,
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the local provision takes precedence. Continued use of our platform after a posted update constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT CHANNELS

Reach Us With Any Terms-Related Question

If a clause in these terms is unclear or you believe your account has been actioned incorrectly, our support team is here to help. You can raise a formal terms dispute through any of the three channels below, and we aim to send an initial response within four hours of receipt. Our team covers 07:00–23:00 WIB every day, including weekends, so players in Bandung and across Indonesia can get a timely answer without waiting until the next business morning.

Team online

Live Chat

Open the chat widget on any page of candubola.xyz and describe your terms question. Our agents are on duty between 07:00 and 23:00 WIB and aim to reply within two minutes of your first message.

Email Support

Send a detailed account of your query to our support address listed on the Contact page. We review terms-dispute emails within four hours during operating hours and provide a written resolution you can keep for your records.

Message our WhatsApp support line for a fast, direct response. Useful when you need to share a screenshot of a transaction or account notification as evidence for a terms-related concern.

ACCOUNT INTEGRITY

Switch On Full Confidence in How We Handle Your Data

We protect your account information using encrypted connections on every page, including the deposit and withdrawal flows where DANA, OVO, GoPay and QRIS credentials pass through.

Encrypted Connections

Every page on candubola.xyz runs over an encrypted connection. Your login credentials, DANA wallet details and OVO transaction tokens are protected in transit and at rest within our system.

Cookie Policy

We use session and analytics cookies to keep you logged in and to understand which sections of the lobby you visit most. You can manage cookie preferences in your browser settings at any time without losing account access.

Data Retention

We retain your account and transaction records for the minimum period required for financial compliance. Once that period expires, data is deleted from our active servers and is no longer retrievable by our team.

Account Security Steps

Two-factor authentication is available in your account security settings. We strongly encourage activating it via your registered mobile number so that no login can proceed without a one-time code sent to you directly.

Request Your Data

You have the right to request a full export of the data we hold on your account. Submit the request through our email channel with your account ID, and we will deliver the export within five business days.

Account Closure Process

To close your account and request data deletion, contact our support team in writing via email. We verify your identity before processing the closure, and confirm completion with a written acknowledgement sent to your registered address.

Open Answers to Your Most Common Terms Questions

These are the questions we receive most often about our terms and conditions. If your question is not covered here, reach out via Live Chat between 07:00 and 23:00 WIB and an agent will walk you through the relevant clause directly.

Yes. These terms cover every game category in our lobby, from Dragon Tiger and Dice tables to Aviator and Fish Hunter rooms. Access to specific game types depends on local law, and we note any restrictions inside the relevant game section.

We may update terms at any time and will post the revised version on this page with a date stamp. Continuing to use your account after an update means you accept the new terms. We recommend checking this page periodically for any changes.

A breach may result in a temporary suspension or permanent closure of your account, depending on severity. We will contact you via your registered email or WhatsApp line before taking action, except in cases involving fraud or security threats.

Deposits via DANA, GoPay, OVO and QRIS are processed under our transaction verification rules described in the terms. If a deposit error occurs, you can raise it through Live Chat and we will review the transaction log within two hours.

Send a written dispute to our email support channel with your account ID and the specific clause reference. We review all formal disputes within four business hours and respond with our position in writing so you have a documented record.

Where local law permits, Indonesian legal provisions apply to your account and any disputes arising from it. Any clause that conflicts with applicable local legislation is superseded by that legislation, and you retain all rights local law grants you.

We retain financial transaction records for the minimum period required under applicable compliance obligations. After that period, your data is deleted from active servers. Request confirmation of deletion by contacting our support team in writing.

Explore the Rules Governing Your candubola Account

Reach Us With Any Terms-Related Question

Live Chat

Email Support

WhatsApp

Switch On Full Confidence in How We Handle Your Data

Encrypted Connections

Cookie Policy

Data Retention

Account Security Steps

Request Your Data

Account Closure Process

Open Answers to Your Most Common Terms Questions

01 Do these terms apply to all games in the candubola lobby?

02 Can candubola change the terms without telling me?

03 What happens to my account if I breach a term?

04 Are my DANA and GoPay deposits protected under these terms?

05 How do I dispute a term I disagree with?

06 Does Indonesian law govern my account terms?

07 How long does candubola keep my account data after I close my account?

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