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Explore How candubola Protects Your Privacy

candubola collects only the personal data needed to run your account, process withdrawals through DANA, OVO, GoPay, and QRIS, and keep your session secure — nothing more.

Data collected only as neededDANA, OVO, GoPay & QRIS payment data handled securelyYour right to access or delete dataTransparent retention periodsContact us anytime to update your info

Explore the Lobby Read FAQ

Open Your Account Knowing What We Collect

candubola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account with candubola, we collect your name, email address, phone number, and the payment method you register — whether that is DANA, OVO, GoPay, or QRIS. We also record transaction records tied to each deposit and withdrawal so we can resolve any

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payment queries promptly. Device identifiers and session logs are captured automatically to protect your account from unauthorised access. All data processing depends on local law, and we apply Indonesia-aligned data handling practices to every account. We do not sell your personal information to third parties, and
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we do not share it with advertisers. Data shared with our payment processors is limited strictly to what those processors require to complete your transaction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR PRIVACY TEAM

Browse Your Privacy Contact Options

If you want to request a copy of your data, ask us to correct inaccurate information, or submit a deletion request, our privacy support team is ready to help. You can reach us through live chat available 24 hours a day, seven days a week, or send a detailed request by email and expect a response within two business days. For account-security concerns from players in Bandung or anywhere else in Indonesia, WhatsApp support is available during peak hours from 08:00 to 23:00 WIB.

Team online

Live Chat

Available 24 hours a day, seven days a week. Start a chat directly from your account dashboard to submit privacy requests, query data retention periods, or report a data concern in real time.

Email Support

Send your privacy request to our dedicated email address. We aim to acknowledge every message within 24 hours and deliver a full response within two business days, including data-access requests.

Reach our privacy team on WhatsApp between 08:00 and 23:00 WIB. This channel handles account-security questions, DANA or OVO payment data queries, and urgent data-correction submissions.

HOW WE HANDLE DATA

Switch Between Data Rights With Confidence

Every data practice at candubola is built around giving you clear control over your personal information.

Cookies and Tracking

We use session cookies to keep you logged in and analytical cookies to improve page load times. You can manage cookie preferences through your browser settings at any time; disabling analytics cookies does not affect your ability to deposit or withdraw.

Account Security

Your account password is stored as a salted hash — we cannot read it. Two-factor authentication is available in your security settings, and every login attempt is logged so you can review recent access from the account activity page.

Payment Data Handling

DANA, OVO, GoPay, and QRIS transaction details are transmitted over TLS-encrypted connections. We retain payment records for the period required to resolve disputes; after that window, records are archived and access is restricted to compliance staff only.

Data Retention Periods

Active account data is retained for the full duration of your membership. If you close your account, we retain records for the minimum period that depends on local law, after which all personal identifiers are deleted or anonymised.

Your Right to Access

You may request a full export of the personal data we hold on your account at any time. Submit the request via live chat or email, verify your identity through the standard two-step check, and we will deliver the export within five business days.

Policy Update Notices

Whenever we make a material change to this Privacy Policy, we send an in-account notification and update the effective date at the top of this page. Continued use of your account after the notice period constitutes acceptance of the revised terms.

See What Real Visitors Ask About Our Privacy Policy

The questions below come from account holders who wanted to understand exactly how candubola handles their personal data. If your question is not covered here, our live chat team is available around the clock to give you a direct answer linked to your specific account situation.

We collect your name, email address, phone number, date of birth, and the payment method you register — DANA, OVO, GoPay, or QRIS. We also log device identifiers and session timestamps to protect your account from unauthorised logins.

We do not sell your data. We share only the minimum information required with our payment processors — DANA, OVO, GoPay, QRIS — to complete your transactions. No personal data is passed to advertisers or unrelated third parties under any circumstance.

Active account data is kept for the lifetime of your membership. After account closure, retention periods depend on local law. Once the required period passes, all personal identifiers are either deleted or permanently anonymised from our records.

Start a live chat or send an email to our privacy team. After a standard two-step identity verification — confirming your registered email and phone number — we deliver your data export within five business days at no charge to you.

Yes. Submit a deletion request through live chat, email, or WhatsApp. We will process it within the timeframe that depends on local law and confirm once all personal identifiers have been removed or anonymised from active systems.

All payment data travels over TLS-encrypted connections. Transaction records are stored in access-restricted environments and reviewed only by compliance staff when a dispute requires it. We never store raw card or e-wallet credentials on our servers.

We send an in-account notification and update the effective date on this page whenever we make a material change. You have a notice period to review the changes before they apply to your account; continued use after that period means acceptance.

Explore How candubola Protects Your Privacy

Browse Your Privacy Contact Options

Live Chat

Email Support

WhatsApp

Switch Between Data Rights With Confidence

Cookies and Tracking

Account Security

Payment Data Handling

Data Retention Periods

Your Right to Access

Policy Update Notices

See What Real Visitors Ask About Our Privacy Policy

01 What personal data does candubola collect when I open an account?

02 Does candubola share my data with third parties?

03 How long does candubola keep my personal information?

04 How can I request a copy of the data candubola holds on me?

05 Can I ask candubola to delete my personal data?

06 Are my DANA, OVO, GoPay, and QRIS payment details stored securely?

07 How will I know if the Privacy Policy changes?

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